Terms & Conditions

Clear terms,
no surprises.

These are the terms that govern your use of meniworld.com and any Services you engage Meni World for - written in plain language so you know exactly where you stand before we start working together.

Effective: September 19, 2026 Last updated: September 19, 2026
NDA signed before any project discussion
Written Agreement before work begins
Full IP ownership transfers on final payment
No hidden fees - ever

1. Introduction & Acceptance of Terms

Welcome to meniworld.com (the "Site"), operated by Meni World ("Meni World", "we", "us" or "our"), a software development company headquartered in Dhaka, Bangladesh with a branch in Bogura. These Terms & Conditions ("Terms") govern your use of the Site and, together with a signed proposal, statement of work or contract, any custom software, web, mobile, ERP, e-commerce, cloud or related services we provide ("Services").

By accessing the Site, submitting an enquiry, or engaging us for Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or engage our Services.

2. Definitions

  • "Client" / "you" - the individual or organisation using the Site or engaging Meni World for Services.
  • "Agreement" - the signed proposal, statement of work, contract or purchase order specific to a project, which takes precedence over these Terms for that project.
  • "Deliverables" - the software, designs, code, documentation or other output we produce for a Client under an Agreement.

3. Use of This Website

You may browse the Site and use its forms to make enquiries. You agree not to:

  • Misuse the Site to transmit malware, spam or unsolicited content
  • Attempt to gain unauthorised access to our systems or accounts
  • Scrape or copy Site content for commercial redistribution
  • Use the Site for any unlawful purpose

We may suspend or restrict access for anyone who breaches these Terms.

4. Our Services & Project Engagements

Descriptions of Services on the Site are for general information and do not constitute a binding offer. Every project begins with a discovery call, followed by a written proposal or Agreement setting out scope, timeline, pricing and Deliverables. No development work begins until the Agreement is signed and, where applicable, the deposit described in Section 5 is received.

If anything in a signed Agreement conflicts with these Terms, the Agreement governs for that specific project.

5. Fees, Payment & Deposits

  • Pricing is fixed-price or time-and-materials, as agreed in the Agreement
  • A deposit of 30-50% is typically required before work begins, with the balance invoiced across milestones or on completion
  • Invoices are issued in USD and payable by bank transfer (SWIFT/IBAN), PayPal, Wise or Payoneer, unless otherwise agreed - currency conversion and transfer fees are the Client's responsibility
  • Late payments may pause active work until the account is settled
  • Significant scope changes are quoted separately via a change request; time-and-materials engagements can reprioritise the backlog at any time

6. Intellectual Property Rights

  • Site content - text, graphics, logos and the Meni World name are owned by Meni World and may not be copied or reused without permission
  • Project Deliverables - upon full and final payment for a project, ownership of the Deliverables built specifically for that Client transfers to the Client, including source code, designs and documentation, unless the Agreement states otherwise
  • Pre-existing tools - reusable frameworks, libraries or internal tools we bring into a project remain our property; we grant the Client a licence to use them as part of the Deliverables

7. Confidentiality & NDA

We treat project information as confidential and sign a mutual non-disclosure agreement before discussing project-specific details. We expect the same discretion from Clients regarding any of our proprietary methods, pricing or internal materials shared during an engagement.

8. Client Responsibilities

To keep a project on schedule, Clients agree to:

  • Provide timely feedback, content, credentials and access needed for the work
  • Designate a point of contact authorised to approve scope and sign off Deliverables
  • Review and test Deliverables within the timeframe agreed for each milestone

Delays in providing these may extend the project timeline accordingly.

9. Warranties & Disclaimers

The Site and its content are provided "as is" without warranties of any kind. For paid Services, we warrant that Deliverables will materially conform to the agreed specification; any specific warranty period and bug-fix coverage is defined in the Agreement or hypercare terms for that project.

Except as expressly stated in a signed Agreement, we make no other warranties, express or implied, including fitness for a particular purpose.

10. Limitation of Liability

To the maximum extent permitted by law, Meni World's total liability arising from the Site or any Services shall not exceed the fees actually paid by the Client for the specific engagement giving rise to the claim. We are not liable for indirect, incidental or consequential damages, including loss of profits or data, except where such limitation is not permitted by applicable law.

11. Termination

Either party may terminate an Agreement in accordance with the notice period stated in that Agreement. On termination, the Client pays for work completed up to the termination date, and we deliver the work product completed to that point. We may also suspend or terminate access to the Site for anyone violating these Terms.

12. Support & Maintenance

Completed projects include a post-launch hypercare period (typically 2-4 weeks) during which we monitor and fix defects related to the agreed scope. Ongoing support beyond hypercare is available through monthly maintenance retainers.

Priority Response time
Critical production issues Within 2-4 hours, any time
General support tickets Within 24 hours (Sun-Thu, business days)
Feature requests / non-urgent Triaged and scheduled in the next sprint
Emergency support (retainer clients) 24 / 7

13. Governing Law & Dispute Resolution

These Terms and any Agreement are governed by the laws of Bangladesh, without regard to conflict-of-law principles, and our contracts are drafted in English to be enforceable internationally. We aim to resolve any disagreement informally first; unresolved disputes are subject to the jurisdiction and dispute-resolution mechanism specified in the relevant Agreement.

14. Changes to These Terms

We may update these Terms periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows the latest revision. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms; changes do not apply retroactively to an already-signed Agreement.

15. Contact Us

If you have questions about these Terms or an active engagement with us, reach out any time:

Meni World
Dhaka, Bangladesh · Bogura, Bangladesh (Head Branch)

Or use our full contact page for more ways to reach us.

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